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At Alliance Trust Savings we are committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities. The principle of TCF coincides with our own vision of providing a high standard of service and the highest value to our clients.
We recognise that fair treatment to our customers is about adding value to the service we offer by aiming to ensure that:
You can be confident that you are dealing with a company where the fair treatment of customers is central to the way we operate.
We will always act with honesty and integrity when dealing with our customers.
If despite our best endeavours you are dissatisfied about any aspect of our service, please tell us and we will act quickly and impartially to consider fully and resolve any issues.
Senior managers and all staff are responsible for ensuring that TCF is embedded throughout the organisation's operations and dealings with our customers.
TCF is an ever evolving process within Alliance Trust Savings and we would like to hear your feedback on any aspect of Treating Customers Fairly. Please e-mail us at firstname.lastname@example.org, we also welcome any suggestions you may have on how we can improve our services.
Please email us if you have suggestions or comments about our TCF commitment - email@example.com