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Treating Customers Fairly Commitment

At Alliance Trust Savings we are committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities. The principle of TCF coincides with our own vision of providing a high standard of service and the highest value to our clients.

Our Approach

We recognise that fair treatment to our customers is about adding value to the service we offer by aiming to ensure that:

  • Customers are confident when they are dealing with Alliance Trust Savings in the knowledge that the fair treatment of customers is central to our corporate culture.
  • Products and services marketed and provided by Alliance Trust Savings are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Customers are provided with appropriate information concerning the nature of our services that is fair, clear and not misleading.
  • Customers clearly understand the risks inherent in the products and investments in which they invest through Alliance Trust Savings.
  • Alliance Trust Savings staff remain at all times trained and competent to do their jobs and that our internal training engages and encourages staff to actively improve customer service.

What TCF Means to you

You can be confident that you are dealing with a company where the fair treatment of customers is central to the way we operate.

We will always act with honesty and integrity when dealing with our customers.

If despite our best endeavours you are dissatisfied about any aspect of our service, please tell us and we will act quickly and impartially to consider fully and resolve any issues.

Responsibility for TCF

Senior managers and all staff are responsible for ensuring that TCF is embedded throughout the organisation's operations and dealings with our customers.

Feedback

TCF is an ever evolving process within Alliance Trust Savings and we would like to hear your feedback on any aspect of Treating Customers Fairly. Please e-mail us at tcf@alliancetrust.co.uk, we also welcome any suggestions you may have on how we can improve our services.

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Risk Statement


Please remember the value of your investments and any income from them can go down as well as up and you may get back less than the amount you originally invested. All investments carry an element of risk which may differ significantly. If you are unsure as to the suitability of any particular investment or product, you should seek professional financial advice. Tax rules may change in the future and taxation will depend on your personal circumstances. Charges may be subject to change in the future.