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Our emails are changingAct now to avoid interruption

More clarity for you

As Alliance Trust Savings is a separate business to that of our parent Alliance Trust PLC, we’re in the process of changing our email addresses to make this clearer

These changes will take full effect on 1 June 2019.

Actions for you

When you email us

Please make sure any emails you send us now always end with @alliancetrustsavings.co.uk.

If you have any of our email addresses already saved in your online contact lists or address books, please take a minute to update these too.

Frequently used emails

Here’s some of the emails that you might use and what they are changing to:

Current New
businessdevelopment@alliancetrust.co.uk businessdevelopment@alliancetrustsavings.co.uk
advisersupport@alliancetrust.co.uk advisersupport@alliancetrustsavings.co.uk

So that we can email you

Please add advisersupport@alliancetrustsavings.co.uk and contact@alliancetrustsavings.co.uk to your safe sender list. Otherwise, after we make the change, any notifications we send you about your clients’ Accounts and any other important information we send you about our products and services, may be moved to your spam or junk mail folder.

How to do this depends on the email you use. There is usually a help centre available that you can search if you are not sure what is involved.

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Always stay alert for fraudulent (or ‘phishing’) emails

A phishing scam typically works by a fraudster sending out a fake email that has been designed to look like it comes from a reputable source. It may ask you for your security details or direct you to a fake website that asks for them so that these can be used to commit fraud.

We will never send you or any of our clients an email asking for your security details (your Personal ID and Password) so if you receive one don’t reply and don’t follow any instructions given, no matter how urgent they may seem. Instead, call us at 08000 326 323 or forward the suspect email to advisersupport@alliancetrustsavings.co.uk.

To help you safeguard yourself, ActionFraud suggests a few simple steps you can take. You can find these here.

We take your security and that of your clients very seriously and are committed to protecting you when you use our services.

learn more about how we protect you