You can retrieve or reset these online here.
We have done this because you told us you prefer to receive statements in the post. You can login and change your statement preference to online at any time. Doing this will also save you £25 a year (the charge you currently pay us to receive paper statements).
If you don’t have an online account at the moment you will still have to complete and return the form we have sent you in the post. To open an online account for the future, call us on 01382 573737 with a valid email address we can contact you at. We will then arrange for a Personal ID and Password to be sent to you.
For some types of account (Junior ISA, accounts with joint holders or third party authorities on them and accounts where a power of attorney has control) we need information for more people than just the first named account holder. To keep things as simple as possible for the majority of our customers who are not affected by this, we have created separate forms in those cases. Please complete and return all the forms we send to you. You will only have to do this once.
Under MiFID II we’ll have to include it when we report your trades and other transactions on stock market listed securities to our regulator, the Financial Conduct Authority (FCA). The FCA already monitors all stock market transactions as part of their ongoing work to prevent market abuse. The new requirement is to provide the FCA with your nationality and your national personal identifier.
We mean the country you hold a passport for (or could, if you applied for one). If you are a dual national we need details for both of your nationalities. If you have multiple nationalities we need details for the two you most frequently use. It is up to you to decide what those are. We can’t help you with this.
It’s what your national authorities use to identify you as an individual. If you have a UK passport it’s your National Insurance number. What we need for dual and other nationals is explained when you give us your information online, or on the paper form we sent you.
First, check your payslip, P60, or letters about tax, pensions and benefits. If after checking these you still can’t find it go to www.gov.uk/lost-national-insurance-number for what to do next.
Please contact the country’s relevant national authority for what to do in these circumstances. If you are not sure how to go about doing this, the UK embassy or consulate for the relevant country may be a good place to start.
A legal entity identifier is an internationally recognised 20 digit, alpha-numeric code that enables clear and unique identification of legal entities (such as companies, charities and trusts) participating in financial transactions. If you are not familiar with the legal entity identifier or how to obtain one, you can find the details at www.gleif.org (the website of the Global Legal Entity Identifier Foundation) and answers to frequently asked questions at www.leiroc.org (the website of the Legal Entity Identifier Regulatory Oversight Committee)
From 3 January 2018 you will not be able to trade until you provide the information. That includes any regular monthly trades you have set up through our online monthly dealing service. This is because we can’t trade for you without the information we need to meet our regulatory reporting requirements. Under MiFID II we’ll have to include it when we report your trades and other transactions on stock market listed securities to our regulator, the Financial Conduct Authority (FCA).
The UK government and the Financial Conduct Authority support the aims and objectives of MiFID II in improving investor protection and how investment markets work and are overseen. The new rules are also coming into force while we are still a member of the EU, which means we are bound to comply with them.
We have to confirm it with you again to make sure our records are up to date. This is so we can be confident of meeting our regulatory reporting requirements from 3 January 2018. You will only have to do this once, unless you later change nationality. In that case you will need to confirm your new nationality at the time.
Yes, but you won’t be able to trade through your account from 3 January 2018 until you do provide it.
Yes we will be open over the festive period other than on Christmas Day, Boxing Day and New Year’s day. If you have an online account we don’t need to be open for you to give us your information. If we sent you a form in the post we encourage you to complete and return it as soon as possible. For the majority of our customers this should be a very quick administrative task and we have supplied a pre-paid envelope so you don’t have to worry about a stamp.
Yes, because you may trade in these investments in the future. So to ensure you experience no interruption in service when you do, and that our risks are appropriately managed, we are asking all our customers to supply the information now. You will not be able to trade in any investments through your account from 3 January 2018 until you do provide it.
Yes. If you do not provide the information we have asked for by 3 January 2018 you will not be able to trade through your account at all until you do provide it. That includes any regular monthly trades set up through our online monthly dealing service.
The new rules mean that when we trade in a stock market listed investment on anyone’s behalf, we have to report information to our regulator about the beneficial owner of the investment and the person who instructed a trade in it, if they are different.
If you are the registered contact for a Junior ISA we need this information for the relevant child too because they are the beneficial owner, but you may instruct trades on their behalf. For similar reasons, if we are writing to you because you have a power of attorney for one of our customers we need the information for them too. We also need it for anyone else who has authority to trade through any of your accounts. That includes joint holders and anyone you have given third party authority to. In these cases we have asked you to supply the information because you are the first named account holder on the relevant account(s).