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Our charges are changing

After listening to your feedback and looking at how customers use our services, we are making some changes.

What are the changes?

From 1 February 2017 we are:


  • Reducing the cost of online trading

  • Adjusting account charges to include 4 online trades a year

  • Increasing telephone and postal trading charges where trades could be done online instead. We are, though, introducing a loyalty discount for telephone trading

  • Increasing charges for communicating with you in paper form

  • Making some changes to transfer in and out charges for SIPP Accounts

In 2017 we are also introducing some new online features and trading opportunities. Part of our commitment to continually improving the products and services we offer.

See the attached brochure to find out about the new online features and trading opportunities coming soon.

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For the detail of our charges
from 1 February 2017.

CUSTOMER LETTER Charges guide

Lower cost to trade online

Buy or sell online Current charge From 1 February 2017
No loyalty discount £12.50 £9.99
5-10 years loyalty discount £11.25 £8.99
11-15 years loyalty discount £10.63 £8.49
16-20 years loyalty discount £10.00 £7.99
More than 20 years loyalty discount £9.38 £7.49

Trading charges for dividend reinvestments (£5) and regular buys through our online monthly dealing service (£1.50) will stay the same.

Account charges to include 4 online trades a year

Account type Current charge (no trades included) From 1 February 2017 (4 online trades a year)
Investment Savings Account £7.50 a month £10.00 a month
Investment Dealing Account £7.50 a month £10.00 a month
Self-Invested Personal Pension ‘savings’ £15.00 plus VAT a month £17.50 plus VAT a month*
Self-Invested Personal Pension ‘income’ £21.25 plus VAT a month £23.75 plus VAT a month*

You are not able to opt out of the inclusive trades. Dividend reinvestments and regular buys through our online monthly dealing service do not count towards your inclusive trades and will continue to be charged separately. Account charges for child accounts are not changing and, in their case, we will continue to charge separately for all trades.

* If you took your SIPP out before 1 May 2016, monthly collection begins on 1 February 2017 at this new rate. Otherwise, you are already paying monthly.

New offline trading charges

Telephone and postal trading charges will increase from £40 to £50 a trade from 1 February 2017. We are also introducing a loyalty discount for telephone trading.

Buy or sell over the telephone Charge from 1 February 2017
No loyalty discount £50
5-10 years loyalty discount £45.00
11-15 years loyalty discount £42.50
16-20 years loyalty discount £40
More than 20 years loyalty discount £37.50

Going paperless

We are introducing a new ’paper’ charge of £25 plus VAT a year, to be collected in two instalments of £12.50 plus VAT each. This covers the cost to us of sending:

  • Half-yearly statements and valuations

  • Contract notes

  • Tax certificates for Investment Dealing Accounts

  • Statutory money purchase illustrations for SIPP accounts

The new charge replaces the current £5 plus VAT charge for sending your half-yearly statement in paper form. You will pay it by default if your communication preference for your half yearly statement and valuations is set to post. To go paperless and save this charge, log on and change your setting to online before 5pm on Friday 27 January 2017.

How to change your settings

  1. Login to your online account

  2. Go to the personal details tab

  3. Select document settings in the document settings box
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  5. Change the option for statements from post to online

Changing transfer charges (for SIPP accounts only)

For transferring your SIPP with us to another provider, we currently charge £150 plus VAT to cover our costs for arranging this. From 1 February 2017, £150 plus VAT is the maximum you will pay. If 1% of your transfer value would be less, you will pay that amount instead.

For transferring in to your SIPP, a pension with a value of more than £30,000 from a defined benefit pension scheme (including final salary or career average schemes), from 1 February 2017 we will charge you £150 plus VAT to cover our costs for arranging this. We will still only be able to accept these kinds of transfers if you have taken financial advice on them.

How your new charges compare

Our flat fees, that don’t grow with your investments, still make us one of the most competitively-priced investment platforms in the market at higher portfolio prices.



Find out more
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Questions and answers


Why are you changing your charges?

We’re changing them after listening to your feedback and looking at how customers use our services. Where we are increasing charges (offline trading and paper charges) it is because the costs to us of providing the services are also increasing.

How do I register for online access?

Select ‘Register’ from the purple ribbon at the bottom of the Homepage and follow the instructions from there. This can take up to 7-10 days, so the sooner you act the better.

I’ve lost my Personal ID and/or password for my online account. How do I fix that?

Select the Login button to the top right of the screen, then select the 'Can’t remember your Personal ID or password?' link and follow the instructions from there.

I don’t usually trade, can I opt out of trades being included in my account charges?

No. Including four trades reflects the most common trading pattern we see amongst our customers, so it better reflects how most of our customers actually use our services today. If you do use your four online trades, the new account charge means you’ll pay less overall than now.

What do I get for my charges?

As well as all our existing platform services, in 2017 we are also introducing some new online features and trading opportunities. Part of our commitment to continually improving the products and services we offer.

Find out more

I only have a small pot of investments with you. Should I transfer out?

That depends on your own individual circumstances. Alliance Trust Savings doesn’t give advice, so if you are not sure what to do you should seek advice from a professional adviser. Remember, as a general rule the more money you invest through us the more likely you are to benefit from our flat fee approach.

Find out more

Why didn’t you include 4 trades a year for child accounts?

By their nature, trading tends to be less frequent in child accounts. We expect the great majority of customers for these accounts to be better off paying for trades as they go, especially given we have now reduced online trading charges for all.

I want to transfer out. Do I have to pay an exit fee?

If you decide to leave as a result of the changes, we will waive our transfer out charges provided we receive completed transfer out forms from your chosen provider between 16 December 2016 and 5pm on Friday 27 January 2017.

Alliance Trust Savings Limited is a subsidiary of Alliance Trust PLC and is registered in Scotland No. SC 98767, registered office, PO Box 164, 8 West Marketgait, Dundee DD1 9YP; is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, firm reference number 116115. Alliance Trust Savings gives no financial or investment advice.