GDPR (the General Data Protection Regulation) is an EU law that is harmonising data protection standards across all EU member states from 25 May 2018. GDPR is also updating and improving those standards to take account of how technology has developed in recent years.
In the UK, GDPR is replacing the Data Protection Act 1998.
GDPR will give you more control over how companies like Alliance Trust Savings use your personal data, including eight sets of rights. Very broadly speaking these are to:
- Know about how your personal data is collected and used (the right to be informed).
- Access your personal data and other information associated with it (the right of access).
- Have any inaccurate or incomplete data about you fixed (the right to rectification).
- Be forgotten by having your personal data deleted (the right to erasure).
- Stop your data being used until a problem with it is fixed (the right to restrict processing).
- Ask for your data to be shared between different companies (the right to data portability).
- Let you object if you’re not happy with how your data is being used (the right to object).
- Protect you where decisions might be made about you using your data, without any humans being involved (rights related to automated decision making including profiling).
is there to make sure we can play our part in supporting those rights when you do business with us.
If you have an online Account you can see the current personal data we hold about you there, including your name, address, bank account details, current holdings and a history of your transactions through us.
We do not use your personal data for anything other than managing your account, meeting our regulatory requirements and communicating with you in line with your preferences.
If you don’t have an online Account and would like to set one up now (you’ll need to have an email address to do this), please contact us using the details shown below. Otherwise you can submit a formal data access request by contacting us and we will respond subject to the broader legal requirements on us under GDPR.
We won’t normally charge you for this. But we may charge a reasonable fee in some circumstances, based on the administrative cost to us of meeting your request:
- Where we consider your request to be unfounded, excessive or repetitive.
- Where you ask us for further copies of information we have already supplied.
Where we can, we will, but we may not be able to comply with your request if doing so means we won’t be able to meet our other legal and regulatory requirements, under GDPR and other laws and rules. We will of course explain this to you if that applies in your case.
If at any time you believe we are not treating your personal data appropriately then you can raise your concerns in the first instance with our Data Protection Officer using the contact details below. If you still have concerns after that you can contact the
Information Commissioner’s Office.
Yes, we are happy to do this. Simply call our Customer Services Team on 01382 573737.