01382 573737

Mon to Fri 8am-5pm

Service QualityWe're here to help

How to Make a Complaint

At Alliance Trust Savings we value your business and care about your experience with us. If, for any reason, you are not entirely satisfied with our service, we want to hear from you so we can put matters right, and where appropriate, take steps to prevent the problem happening again.

If you have a complaint about our service, you can contact our Customer Relations Team in writing or by email or phone:

01382 573737

Lines are open Monday to Friday, 8am to 5pm, and calls may be recorded for training and monitoring purposes.

Alliance Trust Savings Limited

PO Box 164,
8 West Marketgait
Dundee
DD1 9YP

If you are not satisfied with our response to your complaint, you can contact the Financial Ombudsman Service by writing to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or calling 08000 234 567.

For more information, read our Complaints leaflet.