We welcome your feedback
We are always looking to improve our service and if there are areas where you think we could do better, or anything that you think we are doing really well, we would love to hear from you.
If you have any queries or questions about any aspect of our service or product offering, please send them to us by completing the form below.
Please don't include your account number or account information including personal ID and password in your feedback.
We will endeavour to reply to you by email within 2 business days.
Your personal details won't be used for Marketing purposes and we won't share your personal information with anyone outside of the Alliance Trust group.
Call us on 01382 573737Monday to Friday: 8:00am - 5:00pm
Saturday & Sunday: Closed
Apologies we are experiencing high call volumes presently.
Client services team is available all year round excluding Christmas Day, Boxing Day and New Years Day.
Calls may be recorded for security monitoring purposes.
If you would like to contact us via post, please send any correspondence to:
Alliance Trust Savings LimitedPO Box 164,
8 West Marketgait,
Phone: +44 (0) 1382 573737
Make a complaint
If you are unhappy with the service you have received from us, you can make a complaint. For details on how to do this, go to our Service Quality page.