08000 326 323

Mon to Fri 8am-5pm

Doing business with us

23 March 2020

Alliance Trust Savings (ATS) Accounts for advised clients are due to move to the Embark platform in the first half of 2020. You can find out more at our ‘Refreshing change’ information hub here.

In preparation for the move, from 5 April 2020 we will no longer be able to accept new clients or open new Accounts for existing clients.

If you instruct us to arrange a transfer-in from another provider at least 10 working days before the move, we will process this to completion on the ATS platform. Otherwise we will contact you to explain what happens next.

An important note about charges

For clients moving from ATS, Embark has set a flat fee platform charge for each Account so that their overall cost of investment will be broadly similar to current ATS rates. A formal review of charges will be completed by Embark after a transitional period and if your client has paid materially more than they would have done with ATS they will receive a refund. More information will follow as part of future communications.

Embark platform charges for ATS clients

Where you set up new Accounts directly on the Embark platform, either before or after the move, Embark’s very competitive percentage of portfolio value platform charges will apply.

About Embark and its percentage charges

If you have questions

Please check the Questions and Answers section at our 'Refreshing change' information hub.

If you don’t find the answer to a question you have there, you can email us at advisersupport@alliancetrustsavings.co.uk or call us on 08000 326 323. Lines are open 8am to 5pm Monday to Friday and calls may be recorded for training and monitoring purposes.

Important information

Please remember the value of your clients investments and any income from them can go down as well as up and your client may get back less than the amount they originally invested. Past performance is not a guide to future performance.


Registering now confirms to us that you accept the upcoming move on your clients’ behalf and means we can set you up in advance, so you’ll be ready to continue serving them from day one.

Register now