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Important service update

As the COVID-19 outbreak evolves, the safety and wellbeing of our employees is a top priority for us as well as our ability to continue to operate our business as normally as possible.

Following government guidance, we have taken the necessary steps to help stop the spread which may impact your service.

While we remain open for business during regular business hours and trading is unaffected, all of our employees will be working remotely which could result in higher call volumes and longer response times. As always though, you can login to our online service to view and manage your ATS Accounts 24/7.

Postal instructions may also take longer to reach us so, if you are unable to do what you need online, we encourage you to email or phone in with your instructions. We also accept scanned forms provided they are from the registered email on file.

While we remain vigilant and continue to follow the recommended procedures provided by the national and local authorities, we kindly ask that you bear with us.

Temporary Service Changes

In light of the current COVID-19 outbreak, we have temporarily changed some of our services, including no longer being able to send or receive paper instructions and/or cheques. Full details can be found in our Temporary Service Changes leaflet. We ask that you follow these new processes to avoid any unnecessary delays.

View service changes

Questions you may have

If you do not have online access or aren’t sure of what to do when online, we’ve provided some questions and answers here.

I don’t have online access. How do I get this?

You can request login details by sending an email to contact@alliancetrustsavings.co.uk from the registered email address we have on file or by calling the team on 08000 326 323.

If your Account is on our ‘Funds’ platform, your financial adviser will need to provide you with login details and the required access. You should contact them directly.

I have forgotten my login in details?

If your Account is on our ‘Funds Plus’ platform and you know your User ID but have forgotten your password, you can follow the ‘Can’t remember your Personal ID or Password’ link on the login page to obtain a temporary password via email.

Alternatively you can give us a call on 08000 326 323 and we can complete a password reset over the phone with you, or send an email to contact@alliancetrustsavings.co.uk requesting for your login details to be reissued by post.

If your Account is on our ‘Funds’ platform, your financial adviser will be able to reset your login details for you. You should contact them directly.

I have not used the system before, how can I find out what to do?

You may find it helpful to read through our ‘Get Connected’ guides available using the following links:

‘Funds Plus’ Platform: https://www.alliancetrustsavings.co.uk/guides-forms/get-connected-guide.pdf

‘Funds’ Platform: https://www.alliancetrustsavings.co.uk/guides-forms/get-connected-guide-composer.pdf

Alternatively, you can give us a call on 08000 326 323 and a member of the team will be happy to help.

I have requested a transfer-in to ATS, will this still be processed?

Any instruction that you have already sent to ATS will be processed as normal.

I have requested a transfer out, how can I find out the status of this?

You can give us a call on 08000 326 323 and we will be happy to provide you with an update.

I have requested a withdrawal, will this still be processed?

Any instruction that you have already sent to ATS will be processed as normal.

I’m unable to trade online, what should I do?

You can give us a call on 08000 326 323 and we will be happy to assist. If required, we can pass you through to our Dealing Desk where the team can execute the trade.

How you can protect yourself

For the most up-to-date information, you can visit the following sites:

GOV UK World Health Organisation