We're here to help
At Alliance Trust Savings we value your business and care about your experience with us. If, for any reason, you are not entirely satisfied with our service, we want to hear from you so we can put matters right, and where appropriate, take steps to prevent the problem happening again.
If you have a complaint about our service, you can contact our Customer Relations Team in writing or by email or phone:
Customer Relations Team,
Alliance Trust Savings Limited,
PO Box 164,
8 West Marketgait,
Simply provide details of your complaint to our Customer Service Team representative who will then pass them on to our Customer Relations Team.
Phone: +44 (0)1382 573737
The following table provides information about the complaints we have received and closed over a six month period. This data is published in the format suggested by the Financial Conduct Authority.
Group: Alliance Trust PLC
Firm name: Alliance Trust Savings Limited
Brands/Trading Names covered: Alliance Trust Savings Ltd, Stocktrade
Period covered in this report:1 July 2018 – 31 December 2018
|Product / service grouping||Number of complaints opened by volume of business (Provision at reporting period end date)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed within 3 days and 8 weeks||Percentage upheld||Main cause of complaints opened|
|Decumulation and pensions||6.01 per 1,000 policies in force||103||106||18.87%||73.58%||79.25%||General Admin/
|Investments||3.78 per 1,000 client accounts||376||408||14.22%||77.21%||65.44%||General Admin/
Alliance Trust Savings Limited is registered in Scotland No. SC 98767, registered office, PO Box 164, 8 West Marketgait, Dundee DD1 9YP; is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, firm reference number 116115. Alliance Trust Savings Limited gives no financial or investment advice. ‘Alliance Trust Savings’, ‘ATS’ and 'AT Savings' are all brand names of Alliance Trust Savings Limited together with the ‘Alliance Trust Savings’ logo are owned by and used with the permission of Alliance Trust PLC, the previous owner of Alliance Trust Savings Limited.